Flashies - Maths in a Flash

Terms & Conditions

Flashies Terms and Conditions

Terms

Merchandise is sold as seen. Please ask all questions before purchasing. All descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the items. Every effort is made to make images a good representation of the actual product, but 100% accuracy cannot be guaranteed.

For Distance (online & Mail Order) Selling:

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods.

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Returns

How to Return: Please email before shipping any merchandise back.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees) will be issued within 48 hours, subject to a 5% restocking fee. The restocking fees will be waived if the item is damaged.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@flashies.co.uk.

Returns Insurance: You must return using a trackable shipping service and purchase shipping insurance for the value of the item. We don’t guarantee that we will receive your returned item. We cannot accept liability if items are returned damaged.

Events beyond our control

We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service, strikes, and machine breakdowns. You must allow us reasonable time to carry out our duties in these circumstances.